I've lost the provisional licence paper counterpart, what should I do?

The two most important things you need to take to your driving test are the provisional licence and paper counterpart - without both of these, you won't be allowed to take a driving test.


If you have lost either, you will need to apply for a duplicate through the DVLA as soon as possible (a duplicate will cost £22).
The quickest way to apply for a duplicate is to ring the DVLA duplicate service on 0870 240 0009.

I've lost my Theory Test Certificate?

If you ring the customer service team at the DSA responsible for the theory test on: 0300 200 1188. They will be able to give you your Certificate number or they will send you a letter confirming that you passed

Do I have to pass my theory test before I start my driving lessons?

No you don't. You can start your driving lessons as soon as you have a provisional licence. Your theory test will help you with your knowledge of the road and any driving you do will help with your theory test.How soon after the Theory Test do I have to take the practical?
Your Theory Test Certificate is valid for 2 years.

What happens at the Theory Test Centre?

You should arrive at the test centre in plenty of time. Once you have registered at reception you will go through to the test room. You may not take anything into the room with you; all personal items must be stored in the lockers provided. 

Once you are in the test room you may not talk to or distract other candidates. The computer screen will display your name and the category of test you are taking.

If you have any problems during the theory test, you should raise your hand to attract the attention of the test invigilator.

What do I need to take to the Theory Test Centre?

You must bring the following items with you. If you do not, we may refuse to carry out the test and you may lose your fee.
- Both parts of your valid signed GB or NI (Northern Ireland) driving licence.
- If you have an old-style paper licence you must bring both your paper licence and a valid passport.
- Your appointment letter.

Please Note: If you misplace your licence, you must apply for a replacement from the Driver and Vehicle Licensing Agency (DVLA), which could take up to15 days. If this happens, you may have to re-arrange your test.

I've lost my Theory Test Certificate?

If you ring the customer service team at the DSA in charge for the theory test on: 0300 200 1188. They will be able to give you your Certificate number or they will send you a letter confirming that you passed - this will be enough proof for the Examiner at the beginning of your practical test.

With reference to taking the practical test, it should still go forward, even if you don't take your Theory Certificate to the test centre. The examiner can check online whether you have passed the Test.  (the final decision lies with the Exmainer taking the test).

The most significant thing to take to the test centre for the practical test is your provisional licence with the paper counterpart. If you don't have these, your test won't go ahead and you will lose your fee!
 

I lost the theory test booking number?

If you ring the customer service team at the DSA responsible for the theory test on: 0300 200 1188. They will be able to give you your booking number.

To cancel or change your theory test date without losing your fee you will need to ring the theory test booking line on 0300 200 1122 no less than 3 days before the test date.
I've lost my passport, can I use other identification for my theory test?


Generally you would take your Theory Test appointment letter, the provisional licence and paper counter part for identification
If you have an old licence without a photograph - a valid passport will be required - no other form of identification is accepted.
Photographic identification is required to stop tests being taken by someone pretending to be the candidate. Unfortunately, a valid passport is the only photographic ID now accepted.

I lost my provisional licence, do I need my driver number to get another one?

Only if that none of your details have changed, you will need to give your driver number OR full name, date of birth and also confirm your UK address
If your photocard and paper counterpart have been lost or stolen, you can apply for a duplicate licence by telephone using a credit or debit card. The fee for a duplicate licence is £22.00. The DVLA accepts Visa, Eurocard, Mastercard and Maestro.
To use this service ring 0870 240 0009, Monday to Friday 8.00 am - 8.30 pm

Who needs to take the test?

Great Britain licence holders
You usually need to take the theory test before you can get your first full car or motorcycle driving licence.
There are 2 exceptions.
You don’t need to take the car theory test if you hold a B1 licence (3 or 4-wheeled light vehicle).
If you hold a full moped licence issued after 1 July 1996 following a test you don’t need to take the motorcycle theory test.

Adding new categories to your licence

You’ll need to take another theory test if you want a licence for a new category of vehicle.
For example, if you have a car licence and you want a motorcycle licence you’ll need to take the motorcycle theory test before taking the motorcycle practical test.
You won’t normally need to take a theory test if you want to upgrade within a vehicle category.
For example, if you have a full automatic car licence and you want a manual car licence you won’t have to take a theory test.

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